Cypress HCM | Design Support Engineer

QA Technical Support 3D Artist

Overview:

· Open for remote candidates anywhere in the US

· We’re looking to hire a QA Technical Support 3D Artist to work with the Product management team in our 3D & Immersive organization.

· This role will support our solutions for 3D staging within graphic design, compositing, and digital imaging space.

· The QA Technical Support Artist will own the customer support training and be the first level of triaging customer support issues.

· They will be a direct part of the product development team, advocating for the issues that need to be fixed, and being a voice of the customer in planning events.

· We are looking for a team member who is passionate about improving workflows to create powerful, reliable 3D tools.

Role

· Become an expert of 3D workflows through daily use in products in early development

· Provide training for Support team on product updates

· Provide support daily to resolve customer issues on Discord, forums, and email

· Partner with development team to improve product support processes

· Directly contribute to product planning by advocating for customer issues and improvements

Requirements:

· 3D generalist with strong experience in scene layout and rendering

· Experience with Creative Cloud design tools including Photoshop and Illustrator

· Analytical thinking to support investigating and documenting issues.

· Strong written and verbal communication and passion for working with other creatives to solve issues

· Strong empathy for artists and developers and a desire to assist others

· Understanding of hardware including CPU, GPU, drivers, RAM and physical space at home to have multiple testing devices Pluses

· Experience working with an issue tracking system (such as Atlassian JIRA)

· Experience working within a team using Agile methodologies

· Experience in customer support, customer engagement, or community building

· Familiarity with additional Adobe tools including After Effects, Premiere, In Design, Express, Lightroom, Acrobat, or other tools.

Compensation:

· Up to $42.25/hr (W2/Non-Exempt)

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