Graphic Artist – Level 4 — Remote.

Job Description

Description:

Experiences Required for This Role

User Centered Service Design – At least 5 years of experience and use cases with the following:

• Building and communicating understandings of the users and their behavior

• Working with a cross-functional team to prioritize work to meet user needs

• Providing insights on how users interact with the service or product

• Designing and redesigning services

Website & Graphic Design – At least 5 years of experience and use cases with the following:

• A portfolio of work including examples of at least 2 real-time projects

• Understanding of design thinking and design principals related to designing and developing graphics, user interface, user experience, content for website development, social media and print

• Designing layouts, typography, line composition, color, and other graphic design fundamentals

• Performs the most complex duties in design and preparation of electronic graphic artwork using various media

• Understanding component-based development within a CMS

• Experience in responsive development across all media platforms: web, mobile, etc.

• Experience working with an enterprise CMS platform such as Sitecore, Adobe Experience Manager, Drupal, Joomla, etc.

• Coding experience and understanding HTML 5, Bootstrap 4.0+, CSS 3

• Understanding of image optimization for web and mobile

• Confers with supervisors and others as to most appropriate media and method of design

• Performs a full range of graphic art activity

• Design and maintain websites

User Acceptance Testing – At least 3 years of experience and use cases with the following:

• Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs

• Helping to discover problems while the service is being developed, not once it is live

• Checking the operating environment to make sure test results are valid

• Helping increase user and agency confidence in future service or product delivery

• Helping reduce the risk of reputational damage

• Recruiting and leading testing groups; running research sessions with users

• Understanding accessibility issues and engage with team to build with equality

Digital Platforms, Tools, & Discipline – At least 3 years of experience and use cases with the following:

• Working with enterprise scale digital platforms and products

• Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence

• Experience working in the Agile development methodology

Performance in Complex Situations – At least 3 years of experience and user cases with the following:

• Communication and collaboration with state-wide partners

• Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment

• Comfort in blazing a path through an ambiguous work environment

• Judgement fitting to the ever-changing environment

• Government-specific task management

Knowledge, Skills and Ability

UI/UX Design

• Experience in designing, managing, and optimizing websites

• Experience working in an enterprise component-based CMS

• Experience in wireframing, prototyping, mock-up creation, IA mapping, user flows

• Proficiency in HTML 5, Bootstrap 4.0+, CSS 3

• Proficiency in Adobe Creative Suite: including Adobe XD, InDesign, Illustrator, and Photoshop

• Proficiency in Zeplin, Sketch, Miro

• An understanding of social media management and content creation

• Understanding of image and video optimization for online media

• Understanding and application of visual design principals

• Understanding responsive design

• Experience in Agile development process

User Acceptance Testing

• Knowledge of best practices for user experience research and testing

• Willingness to participate ethnographic research and interviews

Performance in Complex Situations

• Ability to distill complex concepts into simple ideas

• Exceptional verbal and written communication skills

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

• Comfort in blazing a path through an ambiguous work environment

• Prioritization, organization, and triage in an independent environment

• Understanding of the Agile development process

Team Player

• Supporting teammates’ skills and behaviors development and delivery

• Communication and collaboration with state-wide partners

• Creative and analytical thinking with strong problem-solving skills

• Judgement in dealing effectively and diplomatically with government staff

• Ability to maintain strict confidentiality

Preferred Skills & Qualifications

• An associate degree or higher in UI/UX design, HCI design, graphic design, web design, or web development

• 5 years professional experience in web design, graphic design, web development

• A portfolio of work including 2 examples of real-time work

• 1 year of user-centered design

• 1 year of user research and analytics

• 1 year of customer relationship management platforms such as Salesforce

• 1 year of web content management platforms such as Sitecor