VARITE INC | QA Technical Support 3D Artist

Job Description

• Client is looking to hire a QA Technical Support 3D Artist to work with the Product management team in our 3D & Immersive organization. This role will support our solutions for 3D staging within graphic design, compositing, and digital imaging space. The QA Technical Support Artist will own the customer support training and be the first level of triaging customer support issues. They will be a direct part of the product development team, advocating for the issues that need to be fixed, and being a voice of the customer in planning events. We are looking for a team member who is passionate about improving workflows to create powerful, reliable 3D tools.

Role

• Become an expert of Client 3D workflows through daily use in products in early development
• Provide training for Client Support team on product updates
• Provide support daily to resolve customer issues on Discord, forums, and email
• Partner with development team to improve product support processes
• Directly contribute to product planning by advocating for customer issues and improvements

Requirements

• 3D generalist with strong experience in scene layout and rendering
• Experience with Creative Cloud design tools including Photoshop and Illustrator
• Analytical thinking to support investigating and documenting issues.
• Strong written and verbal communication and passion for working with other creatives to solve issues
• Strong empathy for artists and developers and a desire to assist others
• Understanding of hardware including CPU, GPU, drivers, RAM and physical space at home to have multiple testing devices Pluses
• Experience working with an issue tracking system (such as Atlassian JIRA)
• Experience working within a team using Agile methodologies
• Experience in customer support, customer engagement, or community building
• Familiarity with additional Client tools including After Effects, Premiere, In Design, Express, Lightroom, Acrobat, or other tools